A national home care company ran hiring, scheduling, care, billing and payroll across 45+ applications. Nothing held the whole operation in one place. I joined as the forward-deployed lead reporting to the CTO. I own the operating model, adoption and results.
I redesigned the processes with the people running them and directed the shared orchestration plane. Engineers implemented the workflows. It names every state, holds every failure at a gate, and reconciles each load before any workflow reads it.
A failed count halts every workflow behind it until the count clears. 11 in 10,000 runs raise a ticket with the evidence attached for the named owner.
The plane has needed no rewrite since 2021. 9 acquisitions joined it as configuration. Old and new ran side by side, and cutover happened only on the floor team's sign-off, from the first flow in 2021 to 11 business functions.
A job is one run through the plane, and a task is one step in it.
Each one lands as rows in one mapping table and keeps its own key.
One error topic and one consumer sit behind them, so every code reaches the team that owns it.
Reconciliation fails closed and a retry is bounded. A load that does not match halts the workflows behind it.
reach a person, with the evidence attached and the route decided.
Hiring, scheduling, care, billing, payroll and procurement run on the plane today.
A care coordinator sees the 11 in 10,000, and finance closes on the plane's record.
{{ tkFacts }}
{{ tkOwn }}