A national home care company ran hiring, scheduling, care, billing and payroll across 55 systems. Each function kept its own tools, and 9 acquisitions brought more. Nothing held the whole operation in one place.
One plane
One orchestration plane sits under every workflow. The plane names every state and holds every failure at a gate. Each load reconciles before extract, so nothing downstream runs on bad data.
The halt
A failed count halts every workflow behind it, on purpose. The company trades a slower night for one that never runs on bad data. 16 in 10,000 runs reach a person, with the evidence attached.
5 years
5 years in production, with no rewrite since 2021. 9 acquisitions joined as configuration, at $0.03 an outcome.
5 years on, the company runs on the plane.
Jobs through the plane
26Min 5 years
One plane sits under every workflow the company runs, hiring to payroll and lead to cash.
99%straight through
~500Ktasks a week
$0.03per outcome
55systems on one plane
Acquisitions absorbed
9as configuration
Each one lands as rows in the crosswalk and keeps its own key, with no rewrite since 2021.
Error routing
108routes
One error topic and one consumer sit behind them, so every code reaches the team that owns it.
When a count fails
Reconciliation fails closed and a retry is bounded. A load that does not match halts the workflows behind it rather than passing bad data on.
Through a person
16in 10,000
reach a person, with the evidence attached and the route decided.
What runs on it
Hiring, scheduling, care, billing, payroll and procurement run on one identity and one ledger.
A care coordinator sees the 16 in 10,000, and finance closes on the plane's record. An acquired company lands as configuration.
DECIDE · THE FAILURE CODES
108 routes carry every error code to its owner.
10 steps carry a closed deal to a live client.
RUN BOARD00:00
STATEGREEN
RETRY0 / 3
ROUTE—
TICKET—
APPROVER—
OUTCOME—
FAIL CLOSED · BOUNDED RETRY
BUILD · THE PLANE
One plane takes every write and returns every outcome.
When a count fails, the gate goes red and the record waits there.
CROSSWALK · ONE AGENCY, ONE KEY
Acquisition 01one key
Acquisition 02one key
Acquisition 03one key
Acquisition 04one key
Acquisition 05one key
Acquisition 06one key
Acquisition 07one key
Acquisition 08one key
Acquisition 09one key
9Acquisitions as configuration · no rewrite since 2021